How can we help you?

If you need to find a ticket or conversation by ID number, type the number in the search box and hit enter. This will take you directly into the ticket you searched for.

Nidec Minster Kayako will no longer be accepting new tickets as of June 24, 2024. Please submit any new requests to C4 as Internal Support tickets.

Use the spreadsheet in the below location to find a Legacy Ticket Number (ticket ID from kayako classic). This spreadsheet contains all kayako classic ticket details, except the body of the ticket, and has the corresponding new Kayako Conversation ID (Case ID).

G:\CustServ\Public\Kayako\New Kayako\Tickets Created in Classic Kayako\Legacy Tickets.xlsm

The data in this file is a snapshot of Kayako Classic as it was when it was shut down. The data in it does not get updated and is for reference only. It does not contain any tickets created in this kayako system.